How To Approach Working With High-Profile Clients

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Week 323 | Strategy & Business Model Section | 3

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How To Approach Working With High-Profile Clients

By Maya Richard-Craven | Forbes Magazine | November 22, 2023

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It can be tricky when you start working with high-profile clients. Are there things I shouldn’t ask? Should I respond immediately? Can I tell other people about my client? These are a few questions you may have. The author spoke with prominent litigator Mathew Rosengart about advice for professionals working with high-profile clients.  Mathew has worked with some big names including Britney Spears, Steven Spielberg, Ben Affleck, Keanu Reeves, Verizon, Meta, and more.

Be Diligent In What You Do.  Representing public figures is not easy. They have put their trust in you to protect and represent them to the best of your ability. Remember, if you do an outstanding job you may get introduced to even more successful clients. And that includes having a history of winning cases or forming partnerships with public figures and corporations.  No matter how fascinating or surprising your conversations are with the client, you should always stick to the rules of the non-disclosure agreement or contract you signed.

Try To Respond Immediately.  A large part of working with public figures is being available often. Reply to high-powered clients as soon as possible. Make sure when you respond that you are contacting them when they aren’t working. According to Rosengart, immediate responsiveness is essential to maintaining a good relationship with high-profile clients.  And part of that communication includes email, texting, and phone calls. Be especially responsive when it comes to phone calls. You do not want to leave a client waiting for too long.  A huge part of the reason high-profile clients select specific lawyers and advisors is because of their ability to respond immediately. But don’t fret if you can’t respond once or twice in your career, but definitely make striving to reply a priority.

Build Trust With Your Clients.  Establishing trust is one of the most important parts of working with high-profile clients. Even if your client is famous, it does not mean that they don’t want to be treated like everyone else.  Also, you may want to get introduced to these kinds of clients through your manager or colleagues. When someone can vouch for your trustworthiness that goes a long way.

2 key takeaways from the article

1. It can be tricky when you start working with high-profile clients. Are there things I shouldn’t ask? Should I respond immediately? Can I tell other people about my client? These are a few questions you may have. 
2. According to Mathew Rosengart, a prominent litigator, about advice for professionals working with high-profile clients including Britney Spears, Steven Spielberg, Ben Affleck, Keanu Reeves, Verizon, Meta, and more: Be Diligent In What You Do, Try To Respond Immediately, and Build Trust With Your Clients.

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Topics:  Leadership, Communication, Strategy